Support
Contact
Email us at support@clockrota.co.uk. We usually come back to you within a day or two, Monday–Friday excluding UK bank holidays.
Frequently asked questions
How do I clock in?
Each staff member has a personal clock-in link sent by email when their account is set up. Open that link on your phone to clock in or out.
I forgot my PIN — what now?
On the clock-in page tap “Forgot your PIN?” and we'll email you a reset link. Your manager can also reset your PIN from the staff settings page.
How do I download the mobile app?
Search for ClockRota on the App Store or Google Play.
Where do I see my upcoming shifts?
Open your clock-in link from a recent email — your upcoming shifts are listed at the top of the page. The upcoming ClockRota mobile app will also include a Calendar tab with the same information.
How do I cancel my subscription?
Owners can cancel at any time from Settings → Billing → Cancel. Your venue stays active until the end of the current billing period.
Status & outages
We'll post any service issues here.